I'm sure you have lots of questions, hopefully we answered as many as possible!

FAQs

Pre-Natal

Store Policy

Shipping and Returns Policy


Our Shipping and Returns Policy can be found --> here <--




Privacy Policy


Our Privacy Policy can be found --> here <--




Studio Information


All items dispatched from the United Kingdom
All items are hand made unless otherwise stated and are generally made to order, once the order is placed
FishPish is a company of one (1) based north of London in Bayford, England, UK If there are any questions regarding your order which are not covered below, please contact us --> here <--




Payment Policy


All payments are made via Paypal only All prices are in GBP (£) No offline or stand alone card payment options are currently available




Cancellations


Any cancellations must be made within 12 hours of ordering. If you message us after this time and any materials have been bought in especially for your order, the charge of the materials will be taken out of your refund Cancellations are not accepted once the product has been made




Product Information, CE Certification and Age Restrictions


Plushies and other products instore are hand made and most have no small pieces which are likely to fall off, but they are not CE certified and as such should not be given to children. The plushies we make are designed only as collector pieces (for ages 14+), but can handle light play and hugs All jewellery/keyrings/badges etc made by the Studio are not for young children under 16 due to small parts. Costume items are not toys. They have no removable parts except the clip in ears, with which adult supervision is highly advised. It is recommended that clip on ears only be given to children ages 14+ The bat ears conceal a thin metal spoke to help with their stability, these are not advised for children under the age of 16 Adult supervision is recommended with all costume items if the child is under the age of 14




Legal Aspects


Any contract for your purchase of goods and services from FishPish Studios is governed by the Law of England and Wales, and you agree that such contract will be subject to the non exclusive jurisdiction of the England and Wales courts.





Custom Items

Custom items information


All custom items must be paid in full before work commences. Deposits for securing a commission slot are preferred if you are pre-ordering a slot for a future commisson session, as slots tend to fill quickly and are not secured until a deposit is paid. A deposit of 50% is required to reserve a plush making slot or a custom item. This deposit is NON REFUNDABLE Custom items are sent via special delivery/tracked and signed only, which is tracked for both UK and International customers. When booking a slot for a plush making season; Slots are not transferable between seasons Custom items cannot be returned once received by the buyer.
Custom items cannot be cancelled once paid in full.
If a payment plan has been agreed and you cancel part-way through, the Studio reserves the right to continue making the plush and sell via a convention or online should the plush be near completion, this applies even if the plush is of the buyer's own design.




Updates on your custom order


Updates are generally only given when the order is started, when it's due to be completed and when it is sent. In progress updates are not given unless asked for. While we understand it is exciting to receive a fully custom product, if you would like updates, please do note that this takes time away from making your product and others, so please only ask if nessecary




Additions and Alterations to Custom Orders


Additions can be made to custom orders by the buyer even after payment and as long as it is before sewing has been started. However a new invoice may need to be made if the original order has been paid and the additions incur additional charges. Please contact us if you have any questions regarding additions. If alterations are required you will need to contact us to ask if it possible to do them as they are not always possible once the item has been started.




Quotes for custom pieces


Quotes, particularly for custom items, are valid only for one month from quotation unless otherwise stated by the seller. After the month is up, the quotation price could change. We only offer quotes in GBP (£), we do not offer quotes in any other currancy There is often a waiting list for custom plushies, please contact us for current waiting times. The Studio reserves the right to refuse quoting a request without a reason needing to be given. For quote requests, please see --> here <--





Post-Natal

What are the eligibility criteria?


ALL of the below criteria must be met to be eligible for funding:

  • ​The funding must be used in South Auckland, i.e. within the Local Board areas: Franklin, Papakura, Manurewa, Ōtara-Papatoetoe, Māngere-Ōtāhuhu or Howick.
    Click here to find your local board.
  • The funding must be intended to be used between 1 July 2021 and 30 June 2022
  • The applicant must represent ONE of the following:
    • School or ECE
    • Neighbourhood
    • Community Group
    • Youth Group
    • Marae
    • Workplace
  • The work undertaken in relation to the funding must be a volunteer effort. Funding is not available for costs like wages and contractors.
  • Once your funded project is finished, you agree to fill in a short accountability report and send it to the Beautification Trust along with a few photos of your project. Any receipts must accompany this report.
Additionally, at least one of the below criteria must be met to be eligible for funding:
  • Project contributes to preventing graffiti
  • Project contributes to communities feeling safer
  • Project contributes to inspiring pride in communities
If your project is not eligible for funding, please contact us. There may be other ways we can help. There is a limited funding pool available. The decision to award funding is at the discretion of the Beautification Trust and will be based on the merit of applications. Meeting the eligibility criteria does not guarantee that you will receive a funding grant. There is a limit of one funding grant per group, per year.




What is the funding process?


Application deadlines are the end of each month. After careful consideration we will be in touch to let you know our decision within two weeks following each month’s deadline.

There is a limited funding pool available. The decision to award funding is at the discretion of the Beautification Trust and will be based on the merit of applications. Meeting the eligibility criteria does not guarantee that you will receive a funding grant. There is a limit of one funding grant per group, per year.

We can fund projects by way of purchase order, vouchers or credits with our preferred supplier range. Otherwise we will reimburse the agreed funding once we have received and approved your receipts.

Our preferred suppliers are:

If your project has any specific health and safety requirements, or your project requires goods and services that aren’t covered by these suppliers, please get in touch and we will see how we can help.




If I am successful, what do I need to include in my Accountability Report?


After your funded project is complete, we require you to complete an Accountability Report. We will send you a template to fill out. Here is the information we will require:

  • Your name
  • Your project name
  • Date completed
  • Project highlights
  • Project challenges
  • Number of adults involved
  • Number of youth (under 18) involved
  • Hours worked on the project in total
  • Total amount spent from funding
  • Breakdown of expenses
  • Photos, including your team, before, progress and after photos of project
  • Any other feedback you’d like to submit





Get in touch if we missed any of your questions... don’t be shy! We’d be happy to hear from you.